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Products

Product Suite

Collections Technology for Community Associations

Faster, Better, Easier Collections

Axela is a unique hybrid of a technology company and a HOA Collection Agency. We focus exclusively on the community association industry.

The goal is simple: Recover the association’s money as quickly as possible at no cost to the good paying owners. When it comes to an HOA collection agency… good enough is not nearly enough.

Leading the Way in Collections Technologies

Our focus is on community association capital recovery. We use the latest in skip tracing technology, and credit reporting. But we don't stop there. Our team of developers is constantly working to build new and improved technologies to ease and speed up the collections process.

Integrates with your Accounting Platform

In order for Condo and HOA collections to be successful, action must be taken quickly, and information must be accurate. We integrate with various accounting software so that we can gather the data required to begin a collections file.

Accurate, Up to the Minute Records

Once we have a roster of delinquent units, we begin an intensive underwriting process.

We gather thousands of data points from our integration partners to have a complete picture of what position the delinquent unit and it’s owner are in.

Our processes range from calculating the value of a property, to determining if its in an equity position, to skip tracing a unit owner to locate where they are and their financial position

Respectful Treatment of Homeowners

We engage your HOA members in a respectful manner to resolve your cash flow issues. When owners are not paying their assessments you need a HOA collection agency NOT a lawyer.

Praise, Not Punishment

We offer our clients credit bureau reporting that gives owners the incentive to pay. This practice increases the status of a HOA maintenance fee to that of credit cards and car payments incentivizing owners to pay on time.

High Tech But Also Human

At Axela we automate as many steps as possible to insure efficiency and reliability. But we know that technology isn't the best choice all the time. There are certain things that are best done by a person with the human touch.

All outbound calls, which we consider one of the most significant components of our HOA collections process, are done by live, highly trained customer service representatives who understand community associations, and work with homeowners to overcome their unique challenges.

Committed to Condo & HOA Collections

An HOA collection agency must be FDCPA compliant, first and foremost. But our exclusive focus on Community Associations and Management Companies makes us go deeper than the basic requirements.

Our team have years of experience in the industry, from directly managing condos and HOAs, to serving on the board, to working with other industry vendors.

We work constantly to cultivate relationships in the industry so you can benefit from technologies built to suit your specific needs.

The Collections Process

Our Promise to You: We Deliver Transparency, Simplicity and Fairness
Successful Collection Events for Condominiums and HOAs are our Key Performance Indicator.

Underwriting

Underwriting

We thoroughly research the account. All vital information such as unit ledgers and governing documents are shared seamlessly for all parties to review

Collection

Collection

We engage the owner through a respectful and ethical process to encourage payment. Our trained representatives will reach out via multiple communication channels.

Escalation

Escalation

In the rare case that all efforts to come to a resolution fail, we'll take the next steps. We'll start with a report to credit bureaus or have an attorney file for a lien, if necessary.

Resolution

Resolution

A check is in your hands every month, and successfully collected unit ledgers are released back to association. The full history is available for your review in our online portal.

The Axela Suite of Products

Easy Collect™

Easy Collect™

Your collection process begins immediately. It starts with an initial demand letter, outbound calls from our domestic call center, credit bureau reporting, and liens filed when necessary. You can track and manage the entire process in the Axela Portal.

Homeowners Assessment Assurance Program (HAAP)

Homeowners Assessment Assurance Program (HAAP)

Collections & Delinquency Funding: Apply for Homeowners Assessment Assurance to provides delinquency funding for qualified units. Eliminate cash-flow issues and get your money up-front at no cost and no risk to your association.

Credit Bureau Reporting

Credit Bureau Reporting

Reward good payers and establish consequences for delinquent owners. Now your association can report to credit bureaus who pays on time and who doesn't, just like credit card companies and other consumer creditors do.

Post Foreclosure Recovery

Post Foreclosure Recovery

Have you written off bad debt due to bank foreclosure, tax deed sale, or restrictive governing docs? Most of this debt can be pursued and recovered. Axela's post foreclosure recovery program works on 100% contingency. No cost, no risk. Just collect your checks!

A robust application that seamlessly integrates with your accounting system

Creating an account takes just a few minutes and is the easiest way to solicit a funding proposal. Simply upload your accounting records or, if you use software from one of our integration partners, input your access key and we will fetch the data automatically.

One of our funding specialists will contact you within 24 hours of creating your account to review your file in detail.

We are ready to get to work collecting your accounts right away. If you’ve submitted a funding proposal, approval usually takes 2-3 business days, and funding immediately upon approval.

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Our Partners

We are proud to integrate our collections technology suite with these trusted providers:

Free Collections Analysis

Need a Better Cash Flow for Your Condo or HOA?

Your Collections process may be what's holding your budget back. Let us help with this free analysis of your collections process.