How one management company learned to maximize HOA assessment recovery across the Carolinas
With nearly 300 communities across the Carolinas suffering from inefficient collections, Red Rock Management knew a new approach was needed. Lien-and-foreclose tactics weren’t just stalling recovery, they were burning out valuable managers and breaking down Board relationships across their portfolio.
Partnering with Axela Easy Collect™ gave Red Rock managers the tools they needed to maximize HOA assessment recovery by bridging the gap between accounts reaching delinquency and drastic legal action.
The Results Speak For Themselves
With a consistent collections process behind them, the management team at Red Rock saw more than just efficiency and simplicity:
Over $570,000 collected
With over 32,000 doors in their portfolio, delinquent dollars had piled up. Communities struggled with inflexible budgets and frustrated Boards who felt like they had run out of options. When the only path forward is legal action, results are slow to come, and rarely bring back every dollar owed.
Now, instead of jumping straight to lien-and-foreclosure, Red Rock clients have hands-free, consistent collections that recover more in 37% less time.
80% reduction in time spent on manual processes
When managers burn out, community relationships fracture and trust dissipates. Giving managers their time back wasn’t a perk. It was the only way to protect the relationships their portfolio depended on.
Leveraging Easy Collect gave Red Rock managers the freedom to revitalize existing relationships and successfully support new ones as their portfolio grew.
50%+ Board adoption of Easy Collect
By adding Easy Collect to their sales pitch and process, Red Rock watched new and existing client relationships thrive, driving increased stickiness and satisfaction. Now, more than half of the Boards in their client list choose Easy Collect when it comes time to manage a delinquent account, because they’ve seen what maximizing HOA assessment recovery actually looks like in practice.
Download the Case Study to read more about how Red Rock Management revolutionized collections for their clients with Easy Collect.
