The Axela Blog

Best Practices
Do Not Sell Your HOA Debt

Do Not Sell Your HOA Debt to a “So-Called” HOA Collections Entity

By Mitch Drimmer / 17 June, 2022

Communities struggling with delinquency can sometimes resort to drastic measures. Selling their HOA debt is one tactic guaranteed to do more harm than good.

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Collecting from Military Homeowners

What Not To Do When Collecting from Military Homeowners

By Mitch Drimmer / 9 June, 2022

Collecting from delinquent homeowners is never easy, but harder still is collecting from military homeowners. The SCRA explains what HOAs can and cannot do while attempting to collect from an active duty service member.

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Are Outside Investors Eating Up Your HOA?

3 Ways Outside Investors Could Hurt Your HOA (And 3 Simple Solutions)

By Mitch Drimmer / 19 May, 2022

Outside investors buying into community associations can lead to increased homeowner apathy from absentee homeowners. Here’s what that can cause, and how to push back.

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HOA Collections Agency

3 Reasons to Hire an HOA Collections Agency to Manage Your Delinquencies

By Mitch Drimmer / 26 April, 2022

Community associations don’t have a lot of options when it comes to collecting past-due assessments from delinquent homeowners. Here are 3 reasons why an HOA collections agency is the right choice for managing your delinquencies.

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Is your HOA ready to file a lien?

Is Your HOA Ready to File a Lien? Remember These 3 Do’s and Don’ts

By Mitch Drimmer / 7 April, 2022

HOA and condo association delinquency can be a major headache without a lot of solutions. Is your HOA ready to file a lien? If so, here are 3 do’s and don’ts to think about.

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Axela Hero Bankruptcy collections

Can my HOA Collect if the Homeowner Declares Bankruptcy?

By Mitch Drimmer / 27 October, 2021

When a homeowner declares bankruptcy, is the HOA or condo association still able to collect? In such a challenging situation, it’s essential to take the right steps and consult with specialized collections experts.

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It's OK to walk away from a potential client

Priced Out: Should I Lower My Prices or Walk Away?

By Mitch Drimmer / 12 August, 2021

Community management companies are often faced with a hard decision: Do I lower my prices, or do I lose the sale? Sometimes walking away can be the right thing to do – for your business and for your reputation.

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Condo Lessons from the Surfside Disaster

What Lessons Will Condominium Associations Learn from The Surfside Disaster?

By Guest Poster / 22 July, 2021

The Community Association Industry is still reeling from the Surfside condo collapse disaster. Will Condo Associations the lessons it has to teach?

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Beware Predatory HOA Collection Solutions

Beware of Predatory HOA Collection ‘Solutions’

By Mitch Drimmer / 7 July, 2021

Buyer Beware! Not all collection solutions are created equal. HOAs and Condo associations should be educated to protect themselves against antiquated and predatory HOA collection practices that cause more harm than good.

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Fair Collections Everyone in Your Association Can Smile About

Fair Collections Everyone In Your Association Can Smile About

By Bob Gourley / 18 June, 2021

Condo and HOA Collections don’t need to be unfair. Merit-based solutions exist to make fair collections – a win-win for both the community and the homeowner.

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HOA Lien Foreclosure is so 2008

Condo and HOA Lien / Foreclosures are so 2008

By Mitch Drimmer / 10 June, 2021

The financial crisis of 2008 may have ended, but community associations are still acting like it’s 2008 when it comes to Condo & HOA Lien / Foreclosure.

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The 4 Ps in Condominium Govenranance

The Four Problem “P’s” in Condominium Governance Has a New “P” (it’s Packages)

By Mitch Drimmer / 27 May, 2021

Parking, Pets, People, and Petunias (landscaping). These 4 Ps are the recurring problems that condo associations face. Now, there’s a fifth “P” causing a world of problems: Packages.

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Unethical collection practices

HOA and Condo Statutes Can’t Be Changed Just Because You Don’t Like Them! Why Would a Law Firm Do That?

By Mitch Drimmer / 7 April, 2021

Unethical collection practices are often conducted right under your nose, under the guise of good legal practice. It’s the community association that pays the price. Take a recent example of an association in Florida…

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Ethical Collections Matters for HOAs and Condos

Why Ethical Collections Really Matters for HOAs and Condominium Associations

By Bob Gourley / 16 February, 2021

Ethical Collections is about more than just doing the right thing. It is in the best interest of your association financials, and homeowner relations…

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Collections tools for self-managed

Collections Tools for Self-Managed HOAs & Condos

By Bob Gourley / 27 January, 2021

Ideally, all unit owners pay their assessments on time. But what happens when they don’t? What collections tools for self-managed communities are available?

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Virtual Event Lessons

VIrtual Event Lessons: The New Normal for Community Association Education

By Mitch Drimmer / 28 October, 2020

Pandemic or not, continuing education, training and meetings still need to be conducted. Virtual Events are filling the gaps. Here’s what we’ve learned.

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Payment Plans for HOA Collections

Follow these 4 Critical Steps Before You Make a Payment Plan for Assessment Collections

By Mitch Drimmer / 6 August, 2020

If you are going to make a payment plan for a homeowner to pay off delinquent assessments, make sure you follow these steps…

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What You Need to know when making outbound calls for Condo HOA Collections

Avoid These 4 Mistakes When Making Outbound Calls to Delinquent Homeowners

By Mitch Drimmer / 15 July, 2020

Outbound calls to delinquent homeowners seem simple, but they are highly regulated and can represent a liability if your organization does it wrong.

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Dealing_With_Difficult_Neighbors

Do you have Difficult People in your Condo or HOA?

By Mitch Drimmer / 24 September, 2019

What to do when you have difficult people in your association, even if they are on the board…

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5-Collections-Mistakes

Five Mistakes to Avoid When Collecting Past Due Maintenance Fees

By Mitch Drimmer / 26 April, 2019

Collecting Past Due Maintenance Fees is both an art and a science. Learn what NOT to do when a unit becomes delinquent. 

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Delinquencies-turn-neighbors-against

Delinquencies do not make for good neighbors in Condos and HOAs

By Mitch Drimmer / 14 March, 2019

Running the association as a zero-dollar business is necessary, but it creates a fragile economy. If a single owner misses just one payment, it could compromise the entire association.

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helping-out-debtors

Community Association Collections…Helping out the Debtor…Really.

By Mitch Drimmer / 3 May, 2018

At Axela Technologies our collectors are trained to help debtors find the resources and help that they may need to get back on track.

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association-collections-q-n-a

Your Condo Collections Questions Answered

By Mitch Drimmer / 11 January, 2018

We answer your condo collections questions on lawyers, foreclosures and renters

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