Building a Five-Star CAM Business Without Burning Out the People Behind It

Five Star Management is a multi-state CAM management company that has been able to successfully scale their business without sacrificing their team. They have done it by choosing a technology stack that increases employee efficiency and aligns with the company’s values.

Mike Romo doesn’t love the term property management. “What we really do is community, which is the people,” he says. That philosophy has guided the growth of Five Star Management, now overseeing roughly 4,500 doors across California and Texas. But as the company scaled, one of the industry’s most difficult responsibilities—collections—became a growing operational and compliance challenge. By pairing CINC Systems with Axela Technologies’ modern approach to collections, Five Star found a way to reduce delinquencies and stress, and continue growing without losing sight of the priorities that mattered most.

Before switching to CINC, Five Star was feeling the strain of outdated systems and inconsistent support. When it came time to choose a new platform, Mike knew his team needed a long-term partner with a clear vision, strong customer service, and an all-in-one, integrated approach that could support a growing company.

That’s where things clicked. With CINC as the operational hub and Axela’s Easy Collect integrated to modernize collections, Five Star found a way to tame the complexity.

CINC’s cloud-based platform and built-in training resources minimized the learning curve. Meanwhile, Axela brought speed, transparency, and consistency to collections. Boards can log in and see exactly where accounts stand, and homeowners can manage payment plans on their own. The result is a workflow that’s more automated, easier to manage, and built to support compliance as Five Star expands.